The Client is a large Power Distribution Company based in Europe where we provide 24/7 Software Maintenance Support from our remote engineering centers. We provide support for several applications such as SAP, MS Azure, Oracle, Primavera, eWay, IBM Integration Bus (IIB), Microsoft Business Intelligence, Websphere, Weblogic, Alfresco, etc. by Class of Service required (platinum, Gold 24X7, Gold 12X5, Silver, Bronze).The Incident management is handled by ServiceNow (SNOW). We developed and Implemented Robotic Process Automation (RPA) for few applications where the tickets can be closed by routine checks and fixes. This early identification and fixing the issues helped us deploy limited maintenance resources more cost-effectively, maximize application uptimes and ultimately improving ourfinances& customer satisfaction. Solution was integrated with an existing Web portal for easy configuration and scalability.